Frequently Asked Questions
๐ Where do you ship from?
We ship all orders from Canada. Orders are processed within 24โ48 hours.
๐ How long does delivery take?
Canada & USA: 3โ7 business days.
International: 7โ15 business days.
You will receive a tracking number once your order is shipped.
๐ Can I return my product?
Yes. You have 30 days to request a return. Product must be unused, in original condition and packaging. Email us at contact.nylyo@gmail.com.
๐ What if I receive a damaged item?
Please contact us right away with photos at contact.nylyo@gmail.com and weโll replace or refund the item.
๐ Is my payment secure?
Yes. Payments are SSL-encrypted and processed securely. We never store your card details.
๐จ Still have questions?
Reach us anytime at contact.nylyo@gmail.com โ weโre happy to help!