FAQ

Frequently Asked Questions
📍 Where do you ship from?
We ship all orders from Canada. Orders are processed within 24–48 hours.
🚚 How long does delivery take?
Canada & USA: 3–7 business days.
International: 7–15 business days.
You will receive a tracking number once your order is shipped.
🔁 Can I return my product?
Yes. You have 30 days to request a return. Product must be unused, in original condition and packaging. Email us at contact.nylyo@gmail.com.
🛠 What if I receive a damaged item?
Please contact us right away with photos at contact.nylyo@gmail.com and we’ll replace or refund the item.
🔒 Is my payment secure?
Yes. Payments are SSL-encrypted and processed securely. We never store your card details.
📨 Still have questions?
Reach us anytime at contact.nylyo@gmail.com — we’re happy to help!