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FAQ

Frequently Asked Questions
๐Ÿ“ Where do you ship from?
We ship all orders from Canada. Orders are processed within 24โ€“48 hours.
๐Ÿšš How long does delivery take?
Canada & USA: 3โ€“7 business days.
International: 7โ€“15 business days.
You will receive a tracking number once your order is shipped.
๐Ÿ” Can I return my product?
Yes. You have 30 days to request a return. Product must be unused, in original condition and packaging. Email us at contact.nylyo@gmail.com.
๐Ÿ›  What if I receive a damaged item?
Please contact us right away with photos at contact.nylyo@gmail.com and weโ€™ll replace or refund the item.
๐Ÿ”’ Is my payment secure?
Yes. Payments are SSL-encrypted and processed securely. We never store your card details.
๐Ÿ“จ Still have questions?
Reach us anytime at contact.nylyo@gmail.com โ€” weโ€™re happy to help!